FAQS
* How can I order?
You simply click on the "Add to Bag" button after choosing the products you want, and then when you're done, you click on the "Shopping Cart" icon in the upper right of the screen. After that, you click on the "Checkout" or the Paypal button and fill in your details to finalize the order
* Are my payments secure?
Yes, 100% secure
- We use Paypal for payments. It's the most secure online payment solution
** You can also pay with your credit card even if you do not have a Paypal account. Just follow the steps when checking out
- We also use the services of the world leader in protecting websites (McAfee). So the website is secure at all times
* What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account).
* How long does shipping take ?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 3 to 9 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
* How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
* Can I follow my order?
Yes, you can follow your order status by entering your order number, and e-mail in the page Order lookup
* Where can I find a discount code?
We send out discount codes regularly to those who are subscribed to our email list. If you wish to subscribe, scroll to the bottom of the page and enter your email.
Alternatively, you can browse our facebook. sometimes a discount code is listed there.
* What is your refund, and return policy ?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), You are protected by a "Money back" guarantee 30 days after your purchase.we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
If you are not satisfied with one of product, please contact us and we will take it back. We are here to ensure that you are 100% satisfied.
